Microsoft Dynamics 365 for Retail (legacy) — Question 13

You configure a new retail channel for a call center. You define the default warehouse and default customer.
Call center employees must be able to take sales orders.
You need to complete the call center configuration with the minimum required settings.
Which three actions should you perform? Each correct answer presents part of the solution.

Answer options

• A. Assign channel users to the call center.
• B. Enable order completion.
• C. Add affiliation discounts to the call center channel.
• D. Set up payment methods for the call center channel.
• E. Assign the Retail reporting purpose to the organization hierarchy.

Correct answer: A, B, D

Explanation

The correct actions are A, B, and D. Assigning channel users to the call center (A) is necessary for employees to process orders, enabling order completion (B) is crucial for finalizing sales, and setting up payment methods (D) is required for transaction processing. Options C and E, while potentially useful, are not essential for the minimum configuration needed for sales order processing.