Microsoft Dynamics 365 for Retail (legacy) — Question 12

Which two scenarios restrict the cancellation of a sales order? Each correct answer presents a complete solution.

Answer options

• A. The sales order is on backorder.
• B. The sales order is partially picked.
• C. The sales order has a posted credit card payment.
• D. The sales order is fully picked.

Correct answer: B, D

Explanation

The correct answers, B and D, represent conditions where the sales order is either partially picked or fully picked, making cancellation impractical due to inventory and fulfillment processes. Options A and C do not restrict cancellation; a backorder may still be canceled, and a posted credit card payment does not prevent a sales order from being canceled.