Microsoft Dynamics 365 for Customer Service (legacy) — Question 7

A user named User1 creates a knowledge base article. No other action has been taken. User1 must modify the article.
You need to direct User1 to the view where the article is displayed.
To which view should you direct User1?

Answer options

Correct answer: B

Explanation

User1 should be directed to the Unapproved Articles view because this is where articles that have not yet been approved or finalized can be modified. The other options, such as Scheduled Articles, Draft Articles, and Inactive Articles, do not pertain to articles needing modification at this stage.