Microsoft Dynamics 365 Customization and Configuration (legacy) — Question 16

You have a Microsoft Dynamics 365 environment. You plan to configure folder-level tracking.
Which two statements are true? Each correct answer presents a complete solution.

Answer options

• A. Folder-level tracking is available for mailboxes that implement delegate access.
• B. Each user can create a maximum of 25 folders in their inbox.
• C. Folder level-tracking works with the Microsoft Dynamics 365 email router.
• D. You cannot change the regarding object unless you remove the email from tracked folders.

Correct answer: A, D

Explanation

Statement A is correct because folder-level tracking can indeed be used with mailboxes that have delegate access. Statement D is also correct as it is necessary to remove the email from tracked folders to change the regarding object. Options B and C are incorrect; users are not limited to 25 folders in their inbox, and folder-level tracking does not rely on the Microsoft Dynamics 365 email router.