Microsoft Dynamics 365 Customization and Configuration (legacy) — Question 15

You need to add the status reason Duplicate to the status value Cancelled for the case entity.
What should you do?

Answer options

• A. Add the value to the Cancelled list of the Status field.
• B. Add the value to the Cancelled list of the Status Reason field.
• C. Using status reason transitions, add the value to the Cancelled status.
• D. Using status reason transitions, add the value to the Cancelled status reason.

Correct answer: D

Explanation

The correct answer is D because it specifies the proper method of using status reason transitions to associate the Duplicate status reason with the Cancelled status. The other options either misplace the value in the wrong field or do not utilize the necessary transition process.