Microsoft Dynamics 365 Fundamentals (CRM) — Question 43

You use Dynamics 365 Field Service.
Each time a customer contacts a call center to request service, you plan to send a technician to the customer's location. You receive a service request and create a work order.
You need to identify the next step in the process.
What should you do next?

Answer options

• A. Adjust inventory values.
• B. Schedule and dispatch the work order.
• C. Generate an invoice.
• D. Review and close the work order.

Correct answer: B

Explanation

The correct answer is B, as scheduling and dispatching the work order is essential to ensure a technician is sent to the customer's location. Adjusting inventory values, generating invoices, and reviewing and closing the work order are tasks that occur later in the service process, after the dispatch has been made.