Microsoft Dynamics 365 Fundamentals (CRM) — Question 41

A company uses Dynamics 365 Field Service.
The maintenance manager wants to be able to add a list of questions to work orders to ensure that field technicians follow the same steps when servicing customer equipment.
You need to explain to the manager which features are available to meet the requirement.
Which feature should you use?

Answer options

• A. Connected Field Service
• B. Inspections
• C. Microsoft Customer Voice
• D. Scheduling

Correct answer: B

Explanation

The correct answer is B, Inspections, as this feature allows the addition of checklists or questions to work orders, ensuring technicians follow a uniform process. The other options do not provide the specific functionality needed for standardizing questions on work orders: A relates to IoT capabilities, C focuses on customer feedback surveys, and D is concerned with resource allocation and planning.