Microsoft Dynamics 365 Fundamentals (CRM) — Question 37

An air conditioning company uses Dynamics 365 Field Service.
When a problem is detected with a customer's air conditioning system, a new case must be opened automatically.
You need to recommend a solution for the company.
What should you recommend?

Answer options

• A. Field Service Mobile
• B. Work orders
• C. Connected Field Service
• D. Universal Resource Scheduling
• E. Case management

Correct answer: C

Explanation

The correct answer is C, Connected Field Service, as it enables real-time monitoring and automated case creation when issues arise with connected devices. The other options, while valuable in their own right, do not provide the automatic case opening feature that is essential for responding to detected problems.