Microsoft Dynamics 365 Fundamentals (legacy) — Question 44

A company uses Dynamics 365 Customer Service.
Some of the customer calls to the support number are for complex needs that require live follow up, while others are simple support questions.
You need to recommend a self-service option that allows customers to request support and services.
What should you recommend?

Answer options

Correct answer: B

Explanation

The correct answer is B, Power Virtual Agents, as it allows organizations to create automated chatbots that can assist customers with their requests without needing live support. The other options, such as Remote Assist, Customer Service Insights, and Customer Insights, do not provide the same self-service capabilities for handling customer support requests.