Microsoft Dynamics 365 Fundamentals (legacy) — Question 45

What are two benefits of using Sales Insights with Dynamics 365 Sales? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

Answer options

• A. Manage and improve artificial intelligence grouping of cases as topics.
• B. Provide end-to-end views of customer journeys.
• C. Guide sellers to focus on opportunities at risk.
• D. Make suggestions for next steps in a sales process.

Correct answer: C, D

Explanation

Choices C and D are correct because Sales Insights helps sellers identify opportunities that may be at risk and suggests appropriate next steps in the sales process, enhancing decision-making. Options A and B, while valuable, do not specifically relate to the core functionalities provided by Sales Insights in this context.