Microsoft Dynamics 365 Fundamentals (legacy) — Question 43

A company plans to purchase Dynamics 365 Finance.
The company has customers who frequently pay their invoices late or do not pay at all. The company continues to sell to these customers. This creates large write-offs of bad debt.
The company needs to proactively communicate with customers, collect unpaid accounts receivables, and stop new sales until past due invoices are paid.
You need to recommend solutions to facilitate communication and collections.
Which three options should you recommend? Each answer represents a complete solution.
NOTE: Each correct selection is worth one point.

Answer options

• A. Customer statements
• B. Payment journals
• C. Stop customer
• D. Open sales orders report
• E. Collection letter

Correct answer: A, C, E

Explanation

The correct answers are A, C, and E because customer statements help inform clients of their outstanding balances, the 'Stop customer' option prevents further sales to those with overdue payments, and collection letters serve as formal reminders for unpaid invoices. Options B and D do not directly address the need for communication and collection of overdue accounts.