Microsoft Dynamics 365 Fundamentals (legacy) — Question 37

A service company has many agents who create cases. Case titles often use different words with the same meaning.
The company wants to use artificial intelligence to quickly and accurately spot trends in service.
You need to recommend a solution for the company.
What should you recommend?

Answer options

Correct answer: C

Explanation

The correct answer, Customer Service Insights, is designed specifically to analyze and extract valuable trends from customer service data, making it ideal for the company's needs. Sales Insights and Customer Service are not tailored for trend analysis in case management, which makes them less suitable for this particular requirement.