Microsoft Dynamics 365 Fundamentals (legacy) — Question 38

A potential customer delays their decision to commit to a big multi-year contract.
You want to find other colleagues who have interacted with the potential customer to discuss strategies.
Which app should you recommend?

Answer options

• A. Customer Service Insights
• B. Sales Insights
• C. Power Virtual Agents
• D. Market Insights

Correct answer: B

Explanation

The correct answer is B, Sales Insights, as it provides information and analytics regarding customer interactions, which can help formulate strategies. The other options, such as Customer Service Insights and Market Insights, do not focus specifically on sales interactions, while Power Virtual Agents is geared towards creating chatbots and does not serve the same purpose.