Microsoft Dynamics 365 Field Service — Question 59

You implemented Microsoft Dynamics 365 Field Service for an electronics company.

The technician reports that they are unable to view the customer asset hierarchy and the functional location at the customer’s location.

• While setting up the Dynamics 365 Field Service mobile app, you assigned the Field Service Resource security role to a technician.
• While working at the customer site, there were some internet connectivity issues and so the technician had to work offline.

Why was the technician unable to view customer asset hierarchy and functional location?

Answer options

• A. The offline profile still needs to be published.
• B. The security role assigned needs to be Field Service Admin
• C. The functional location still needs to be assigned to the work order.
• D. Internet connectivity is required.

Correct answer: A

Explanation

The technician could not view the customer asset hierarchy and functional location because the offline profile still needs to be published to allow access to this data when working offline. The other options are incorrect as the Field Service Resource role is sufficient, the functional location does not need to be assigned to the work order for visibility, and the technician was already offline due to connectivity issues.