Microsoft Dynamics 365 Field Service — Question 60

You are working on a Microsoft Dynamics 365 Field Service project.

The Field Service director wants to give the field technicians more detailed visual asset information in the field to reduce reliance on the internal help desk. The budget is limited and the director does not want to burden the technician with extra steps.

What should you suggest?

Answer options

• A. Leverage Microsoft Dynamics 365 Guides for use on Microsoft HoloLens.
• B. Implement Microsoft Dynamics 365 Remote Assist.
• C. Enable the 3D Model functionality to be viewable on the Field Service mobile customer asset record.
• D. Have the field technician download an asset video before going to the job site.

Correct answer: C

Explanation

The correct answer, C, allows technicians to view 3D models directly in the mobile app without additional steps or video downloads, enhancing their access to information. Option A, while useful, requires the use of HoloLens, which may complicate the workflow. Option B introduces Remote Assist, which may not be necessary given the director's preference for simplicity. Option D adds extra steps for technicians, which contradicts the requirement of minimizing their workload.