Microsoft Dynamics 365 Field Service — Question 58

You have configured Microsoft Dynamics 365 Customer Voice, along with Dynamics 365 Field Service.

Your manager wants to add the customer's First Name, Last Name, and Work Order Number to the survey.

In which two survey elements can you add these variables? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Answer options

• A. Section description
• B. Footer text
• C. Post-survey message heading
• D. Survey header

Correct answer: A, C

Explanation

The correct answers are A and C because the Section description and Post-survey message heading can both incorporate personalized variables such as First Name, Last Name, and Work Order Number. Options B and D do not typically support the inclusion of these dynamic variables in the same manner.