Microsoft Dynamics 365 Field Service — Question 226

You are Dynamics 365 for Field Service Administrator and work for a manufacturing company. The company provides customers with large power systems for sophisticated data centers. The power systems are serviced by a field engineering team.
The field engineering team documents work done on repairs and maintenance by completing Work Orders within Dynamics 365.
You need to easily schedule work orders for the field engineering team via the schedule and enable geocoding.
Which two steps must you take to schedule resources via the schedule board and enable geocoding? Each correct answer presents part of the solution.

Answer options

• A. Connect to Maps in Resource Scheduling.
• B. Configure the map on the Schedule Board.
• C. Set Auto Geo Code Addresses to Yes in Resource Scheduling.
• D. Set Auto Geo Code Addresses to Yes in Field Service Settings.

Correct answer: A, C

Explanation

The correct actions are to connect to Maps in Resource Scheduling and set Auto Geo Code Addresses to Yes in Resource Scheduling. Connecting to Maps allows for map integration, while enabling Auto Geo Code ensures addresses are geocoded for scheduling. The other options are incorrect because configuring the map on the Schedule Board does not directly enable geocoding, and adjusting Field Service Settings does not address resource scheduling specifically.