Microsoft Dynamics 365 Field Service — Question 225

A customer service agent fails to solve a customer's issue over the phone.

The agent needs to converted the case to a work order in order to schedule a technician visit.

What is required to successfully convert a case to a work order?

Answer options

• A. SLA
• B. Incident Type
• C. Work Order Type
• D. Customer Asset

Correct answer: B

Explanation

The correct answer is B, Incident Type, as it is essential to define the nature of the issue when converting a case to a work order. Options A, C, and D are not directly related to the conversion process itself and do not provide the necessary classification needed to proceed with the work order.