Microsoft Dynamics 365 Field Service — Question 21

You are a Dynamics 365 for Field Service scheduling coordinator.
When you select the Book button on a work order, TechnicianA never shows up as available.
You need to update the system to see TechnicianA's availability.
What should you do?

Answer options

• A. Set Enable for Availability Search to Yes on the TechnicianA bookable resource record.
• B. Set Ignore Proposed Bookings to Yes on the Schedule Assistant view.
• C. Set Real Time Mode to Yes on the Schedule Assistant view.
• D. Set Display on Schedule Board to Yes on the TechnicianA bookable resource record.

Correct answer: A

Explanation

The correct answer is A because setting 'Enable for Availability Search' to Yes on TechnicianA's bookable resource record allows the system to recognize TechnicianA's availability. The other options do not directly impact the visibility of TechnicianA's availability in the scheduling process.