Microsoft Dynamics 365 Field Service — Question 23

You are a Dynamics 365 for Field Service Administrator and work for a manufacturing firm. You are receiving support requests that field engineers are unable to see a custom area entitled "Parts Requests" within the Dynamics 365 Field Service Mobile App.
You need to troubleshoot the Dynamics 365 for Field Service mobile app to ensure that the field engineers are able to view the customizations created.
What are the three steps you can take to troubleshoot the issue reported? Each correct answer presents a complete solution.

Answer options

• A. Ensure that the Dynamics Mobile solution with the appropriate customizations has been published.
• B. Synchronize the Dynamics 365 for Field Service Mobile App.
• C. Ensure that a security role has been assigned to the project.
• D. Verify that the impacted field engineers are enabled to use this project.
• E. Ensure that the Woodford project with the appropriate customizations has been published.

Correct answer: B, C, E

Explanation

The correct answer options B, C, and E address key aspects of troubleshooting the mobile app. Synchronizing the app ensures it has the latest updates, assigning a proper security role is essential for access rights, and publishing the Woodford project guarantees that the customizations are available to users. Option A is incorrect because it addresses a different solution rather than focusing on the mobile app specifically.