Microsoft Dynamics 365 Field Service — Question 19

You are a Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. The resource must be able to be scheduled for other accounts.
How can you achieve this goal?

Answer options

• A. Create a Requirement Resource Preference record for the resource. Set the Preference Type to Restricted and Cascade to No.
• B. Create a Requirement Resource Preference record for the resource. Set the Preference Type to Restricted and Account to Adventure Works.
• C. Select Load the Default Filters on the Schedule Board.
• D. Create a Requirement Resource Preference record for the resource.

Correct answer: B

Explanation

The correct answer is B because it specifically ties the restriction to the Adventure Works account, ensuring that the designated resource cannot be scheduled for that customer while remaining available for others. Option A does not limit the resource to a specific account, and options C and D do not address the requirement of restricting scheduling for a particular customer.