Microsoft Dynamics 365 Field Service — Question 17

You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets.
You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices.
You need to find the issue and resolve it.
Which action should you choose?

Answer options

• A. Configure the Create CFS alerts from IoT Central Workflow within Dynamics 365.
• B. Create the IoT Connected Device connection role to link devices to customer assets.
• C. Register the device in Dynamics 365 Connected Field Service.
• D. Configure the Create CFS alerts from IoT Central within Microsoft Flow.

Correct answer: D

Explanation

The correct answer is D because configuring the Create CFS alerts from IoT Central within Microsoft Flow is essential for ensuring that alerts are properly routed to Dynamics 365. Options A and B do not directly address the problem of missing alerts, and option C focuses on device registration rather than the alerting mechanism.