Microsoft Dynamics 365 Field Service — Question 15

The company has hired a new manager to set up and configure Field Service to automatically schedule work orders to the most appropriate resource scheduling.
The manager is unable to optimize requirements and bookings related to work orders.
Which three settings are required? Each correct answer presents part of the solution.

Answer options

• A. Assign the Field Service-Administrator security role to the RSO user.
• B. Add the RSO dispatcher role to a dispatcher.
• C. Enable Resource Scheduling Optimization.
• D. Set Connect to Maps as Yes.
• E. Add RSO to the profile Field Service-Administrator.

Correct answer: C, D, E

Explanation

The correct answers, C, D, and E, are essential for enabling effective resource scheduling and optimization in Field Service. C ensures that Resource Scheduling Optimization is turned on, D allows integration with mapping services for better planning, and E ensures the correct profile is configured for the administrator role. Options A and B, while relevant to roles, do not directly affect the optimization and settings required for scheduling work orders.