Microsoft Dynamics 365 Field Service — Question 204

Your company's product inventory specialists use the Field Service mobile app to manage inventory, purchasing, and returns.

You need to train the product inventory specialists on the processing actions available with return merchandise authorizations (RMA).

Which three processing actions are available? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Answer options

• A. Change Equipment Ownership
• B. Return to Vendor (RTV)
• C. Return to Warehouse
• D. Return for Replacement
• E. Return for Repair

Correct answer: A, B, C

Explanation

The correct actions for processing return merchandise authorizations (RMA) are Change Equipment Ownership, Return to Vendor (RTV), and Return to Warehouse. The options Return for Replacement and Return for Repair are not standard processing actions associated with RMAs in this context.