Microsoft Dynamics 365 Field Service — Question 203

You are the lead consultant on a Dynamics 365 Field Service implementation for an automotive repair company.

The company wants to be able to create work orders from customer emails using the Field Service app for Microsoft Outlook.

What are two ways to do this? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Answer options

• A. After selecting the Field Service app icon on the email, select the Work orders tab and select the plus icon to manually create a work order.
• B. From the email, select the Field Service app icon and select Create a work order from email.
• C. From the email, select the Field Service app icon to automatically create the work order, then select the Work orders tab to find and schedule the work order that was automatically created.
• D. From the email, select the Share to Teams icon where you can generate the work order.
• E. Select the Viva Insights app icon on the email and select the Book work order option.

Correct answer: A, B

Explanation

Options A and B are correct as they provide a direct method for creating work orders through the Field Service app in Outlook. Option C incorrectly suggests automatic creation without user initiation, while Options D and E do not relate to the Field Service app's functionality for work order creation from emails.