Microsoft Dynamics 365 Field Service — Question 202

During User Acceptance Testing, mobile technicians receive the message "Contact your administrator for access to your organization's mobile apps." when logging into the Dynamics 365 Field Service mobile app.

You need to determine which areas to update within the mobile project, so that technicians can see the appropriate information.

What is a possible way to troubleshoot the issue?

Answer options

• A. Ensure you have the correct security role (Field Service - Offline Resource), and that the security role is assigned to the Dynamics 365 Field Service mobile app.
• B. Update the mobile offline profile to include the users that require access.
• C. Select the menu icon on the top left, and toggle Show non-production apps to Yes.
• D. Update the mobile offline profile to include the correct Field Service security roles.

Correct answer: C

Explanation

The correct answer is C because toggling 'Show non-production apps' allows users to access apps that are not in the production environment, which is often necessary during testing phases. Options A and D focus on security roles, which may not resolve access issues related to app visibility. Option B addresses user access but does not enable the visibility of non-production apps required for testing.