Microsoft Dynamics 365 Field Service — Question 205

You are a field engineer for a windshield replacement company.

You did not complete all your tasks on your work order. You need to schedule time for the next day.

What should you do?

Answer options

• A. From the bookable resource booking, select Child Work Order and save the new work order.
• B. From the work order, change the sub-status to "Not Completed".
• C. From the schedule board, select the booking, then select Move to another day.
• D. From the work order, select Follow up and save the new work order.

Correct answer: D

Explanation

The correct answer is D because selecting Follow up allows you to officially document any unfinished tasks and schedule a new work order for completion. Option A is incorrect as it involves creating a Child Work Order which is not necessary in this scenario. Option B only updates the status but does not address scheduling. Option C moves the booking but does not ensure the tasks are properly documented.