Microsoft Dynamics 365 Field Service — Question 198

You are a dispatcher for Dynamics 365 Field Service. You schedule a resource to a work order using the schedule board.

The resource appears available, but informs you they put in a Time Off Request for that period.

Which two options are potential reasons why the resource appears available, but informs you they are not available? Each answer represents a complete solution.

Answer options

• A. The schedule board is not syncing with the resource’s schedule
• B. Time off request is Inactive
• C. Time off request has not been approved
• D. The time zone for the resource is set incorrectly

Correct answer: C, D

Explanation

The correct answer includes C, as an unapproved Time Off Request would not be recognized by the system, allowing the resource to appear available. D is also correct because an incorrect time zone setting could lead to discrepancies in availability. A and B are not valid because they do not directly explain the resource's unavailability despite appearing available.