Microsoft Dynamics 365 Field Service — Question 197

Your company hires a consultant to help them determine the best way to efficiently dispatch the best technicians to customer sites.

The consultant suggests that for phase one, your company should use a proficiency model that includes four ratings:

• In Training, rating 1
• Familiar, rating 3
• Proficient, rating 5
• Expert, rating 7

You need to evaluate this proficient model.

Which three statements apply to this proficiency model? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Answer options

• A. This proficiency model would need to be created.
• B. This proficiency model can be created even though the ratings numbers have gaps.
• C. This proficiency model cannot be created because the ratings numbers have gaps.
• D. This information above is all that is needed to create a proficiency model.
• E. There are multiple proficiency models available “out of the box” and you must choose one of them.

Correct answer: A, B, D

Explanation

The correct answers A, B, and D indicate that the proficiency model requires establishment, can be created despite gaps, and that the provided information is sufficient. Option C is incorrect because the presence of gaps does not prevent the establishment of a model, and option E is incorrect because the scenario specifies creating a new model rather than selecting an existing one.