Microsoft Dynamics 365 Field Service — Question 196

Your organization recently implemented the Dynamics 365 Field Service application. You have configured the schedule board as per your organization's requirements, and provided training to the dispatching team.

The dispatching team reported that the utilization of certain resources is showing as "0%" even though they can see bookings against those resources on the schedule board. You need to explain why this is happening.

Bookings with which booking status are ignored for utilization?

Answer options

• A. Proposed
• B. Traveling
• C. In progress
• D. On break

Correct answer: A

Explanation

The utilization metric in Dynamics 365 Field Service only considers bookings with certain statuses. Bookings that are labeled as 'Proposed' do not count towards utilization, which is why the dispatch team sees a '0%' utilization for those resources. The other statuses, such as 'Traveling', 'In progress', and 'On break', do contribute to utilization calculations.