Microsoft Dynamics 365 Field Service — Question 136
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
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You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However, this resource must be available to be scheduled for other accounts.
Solution: You select the resource in the Restricted Resources field within the Schedule Assistant filter every time you book a work order for Adventure Works.
Does this meet the goal?
Answer options
- A. Yes
- B. No
Correct answer: B
Explanation
The correct answer is B because selecting the resource as restricted for each work order does not prevent the resource from being scheduled for Adventure Works; it merely requires extra steps each time. To completely ensure that this resource is not assigned to Adventure Works’ work orders, a more permanent solution is needed, such as removing the resource from the list of available resources for that client.