Microsoft Dynamics 365 Field Service — Question 135

A customer wants to book a servicing appointment from the Field Service self-scheduling portal.

The customer needs to be able to schedule an appointment with an available technician with the right skillset for the job.

Which two options can be used? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Answer options

• A. Work Order type
• B. Communication Type
• C. Service Product
• D. Service Type

Correct answer: C, D

Explanation

The correct answers, C and D, are essential because 'Service Product' and 'Service Type' help identify the specific services and skills required for the appointment. Options A and B do not directly relate to the scheduling of technicians based on their skillsets.