Microsoft Dynamics 365 Field Service — Question 134

You are a Contoso, Ltd. dispatcher for Dynamics 365 Field Service application.

A technician's mobile phone is having difficulties, and the Field Service Mobile app will not open. The technician is headed to a work site and needs directions.

How can you provide the technician with directions?

Answer options

• A. Click on Get Driving Directions from the Work Order record.
• B. Click on Get Driving Directions from the Actions menu on the Schedule Board.
• C. Click Geo Code from the Work Order record.
• D. Click Geo Code from the Booking record.

Correct answer: B

Explanation

The correct answer is B, as the Actions menu on the Schedule Board provides direct access to Get Driving Directions, which is essential for guiding the technician. Option A is incorrect because it is specific to the Work Order record, which may not be as accessible in this urgent situation. Options C and D relate to Geo Code, which does not provide driving directions.