Microsoft Dynamics 365 Customer Service — Question 60

Your company makes use of Dynamics 365 Customer Service with the default settings unchanged.

You want to find like cases in the system using a default search feature.

You make use of Quick Find.

Does the action achieve your objective?

Answer options

• A. Yes, it does
• B. No, it does not

Correct answer: A

Explanation

The correct answer is A because Quick Find is designed to search for records that match specific criteria, making it effective for finding similar cases. Option B is incorrect since Quick Find is indeed capable of achieving the objective of locating like cases.