Microsoft Dynamics 365 Customer Service — Question 59

You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.

You have received articles that were created for a knowledge base from a reviewer.

Which of the following actions should be taken for articles that are approved?

Answer options

• A. The approved article must be sent to the Manager.
• B. The approved article must be published.
• C. The approved article must be sent back for final edits.
• D. The approved article’s status must be changed to Active.

Correct answer: B

Explanation

The correct action for approved articles is to publish them, as this makes the knowledge base content available for users. Sending the article to the Manager or for final edits is unnecessary once it has been approved, and changing the status to Active is not the correct terminology in this context.