Microsoft Dynamics 365 Customer Service — Question 61

You are employed as a system administrator for your company’s Dynamics 365 for Customer Service implementation.

You have been tasked with making sure that customer service representatives have the ability to add service-level agreements (SLAs) to a record manually.

You activate the SLA.

Does the action achieve your objective?

Answer options

• A. Yes, it does
• B. No, it does not

Correct answer: B

Explanation

Activating the SLA alone does not grant customer service representatives the ability to manually add SLAs to records; additional configurations or permissions may be required to enable this functionality. Therefore, the correct answer is B, as the action taken does not achieve the stated objective.