Microsoft Dynamics 365 Sales — Question 64

A company's human resources director wants a solution that improves consistently for the process of onboarding new staff. The company wants to use playbooks for the solution.

You need to create a playbook template to track the staff onboarding.

In which entity must you create records for staff members?

Answer options

• A. Resources
• B. Contact
• C. User
• D. Custom entity

Correct answer: B

Explanation

The correct answer is B, Contact, as this entity is specifically designed to manage individuals, including new employees. Options A and D do not fit the requirement for tracking staff members effectively, while C, User, is typically used for system access rather than for onboarding records.