Microsoft Dynamics 365 Sales — Question 63

You are working in Dynamics 365 Sales. You turn on the visibility of the Dynamics 365 Sales records in the channel.

A user working with leads is unable to pin the view into Microsoft Teams.

You need to identify the issue.

What should you do?

Answer options

• A. Add users to the Teams channel.
• B. Add users to the correct security role.
• C. Enable the External links within Teams option.
• D. Enable the Turn on Enhanced Microsoft Teams integration option.
• E. Disable the Turn on the linking of Dynamics 365 records to Microsoft Teams channels option.

Correct answer: B

Explanation

The correct answer is B because assigning users to the correct security role ensures they have the necessary permissions to pin views in Microsoft Teams. The other options do not address the permissions issue directly, as adding users to a channel (A) or enabling external links (C) does not resolve role-based access, while options D and E pertain to integration features rather than user permissions.