Microsoft Dynamics 365 Sales — Question 5

You manage Dynamics 365 environments for client organizations.
A client suspects they are losing business. The client must be able to capture reasons each time an opportunity is lost.
You need to configure Dynamics 365 to ensure that you can capture the required information.
Which field should you configure?

Answer options

• A. Opportunity status reason
• B. Opportunity close status
• C. Opportunity status
• D. Opportunity close status reason

Correct answer: A

Explanation

The correct answer is A, 'Opportunity status reason', because this field is specifically designed to capture the reasons for lost opportunities. Options B and D, 'Opportunity close status' and 'Opportunity close status reason', do not serve the purpose of recording the reasons for loss, while option C, 'Opportunity status', is too broad and does not provide the detailed information required.