Microsoft Power Platform + Dynamics 365 Core (legacy) — Question 16

You are a Dynamics 365 for Customer Service system administrator. You integrate Microsoft OneDrive for Business with Dynamics 365.
Some users report that they cannot access OneDrive for Business from within Dynamics 365.
You need to troubleshoot the access issue.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Answer options

• A. Review Microsoft Office 365 Groups configuration.
• B. Instruct users to confirm that they can access OneDrive for Business by using a web browser.
• C. Review Microsoft account access configuration.
• D. Confirm OneDrive for Business privilege settings.

Correct answer: B, C

Explanation

The correct answers are B and C. Instructing users to check their access to OneDrive for Business via a web browser (B) confirms whether the issue lies within Dynamics 365 or their OneDrive access. Additionally, reviewing Microsoft account access configuration (C) ensures that users have the necessary credentials to log in, which is essential for troubleshooting access issues.