Microsoft Power Platform + Dynamics 365 Core (legacy) — Question 15

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
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You are a Microsoft Dynamics 365 administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in name:
[email protected].
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: From Dynamics 365, select Email Configuration. In the active mailbox for the user, update the name.
Does the solution meet the goal?

Answer options

Correct answer: B

Explanation

The proposed solution does not meet the goal because simply updating the name in the active mailbox does not change the user's sign-in name in Dynamics 365. To ensure that application history is preserved and the sign-in name is updated, the administrator should change the user’s name in the user management settings within Dynamics 365 instead.