Microsoft Power Platform + Dynamics 365 Core (legacy) — Question 17

You are a Dynamics 365 administrator for a bookstore.
The sales team wants to add information about previous purchases to emails, when they correspond with customers.
You need to provide the sales team the ability to search relevant information from Dynamics when they email a customer from Outlook.
What needs to be installed in Outlook?

Answer options

Correct answer: A

Explanation

The correct answer is A, the Dynamics 365 App for Outlook, which integrates Dynamics 365 with Outlook, enabling the sales team to access relevant customer information directly. Options B and D focus on AI capabilities for marketing and sales, which do not provide the necessary integration for Outlook. Option C, iframe for Dynamics 365, is not a specific solution for accessing Dynamics 365 data within Outlook.