ITIL Foundation v5 — Question 9

Which of the following BEST describes an operating model?

Answer options

• A. A set of rules that ensures consistent decision-making and accountability within the organization
• B. A recommendation that guides an organization's actions and decisions in all circumstances
• C. A set of organizational resources designed for performing specific work or achieving a particular objective
• D. A conceptual and visual representation of how an organization co-creates value with its customers

Correct answer: D

Explanation

The correct answer, D, accurately captures the essence of an operating model by emphasizing the collaborative aspect of value creation with customers. Options A, B, and C focus on rules, recommendations, and resources, which do not encapsulate the holistic view of value co-creation that an operating model embodies.