ITIL Foundation v5 — Question 8

Which element of the operating model refers to third parties contributing to value creation activities?

Answer options

• A. Partners and suppliers
• B. Value streams and processes
• C. Value chain
• D. Organizations and people

Correct answer: A

Explanation

The correct answer is A, as partners and suppliers are external entities that directly contribute to the value creation process. Options B, C, and D focus on internal processes, structures, and activities that do not specifically highlight the role of third parties in value generation.