ITIL Foundation v5 — Question 4

Performing routine tasks such as backups, monitoring, and capturing and processing events is part of which of the following activities?

Answer options

• A. Deliver
• B. Support
• C. Operate
• D. Transition

Correct answer: C

Explanation

The correct answer is C, Operate, as it specifically involves managing ongoing tasks and processes to ensure systems run smoothly. Options A (Deliver) and D (Transition) relate to delivering services and changing systems, while B (Support) focuses on assisting with issues rather than routine operational tasks.