ITIL Foundation v5 — Question 3

What is the role of governance within the ITIL Service Value System?

Answer options

• A. To define and manage process activities for service delivery
• B. To perform day-to-day service operations
• C. To ensure organizational activities are directed and controlled
• D. To provide detailed technical guidance for service design

Correct answer: C

Explanation

The correct answer is C because governance ensures that all organizational activities align with strategic objectives and are properly managed. Options A and B focus on specific operational aspects rather than the overarching control and direction provided by governance. Option D relates to technical guidance, which is not the primary focus of governance.