ITIL Foundation v5 — Question 13

Which of the following BEST describes an outcome in a service relationship?

Answer options

• A. A result achieved by a stakeholder through the use of at least one output
• B. A tangible or intangible deliverable created during a service activity
• C. A specific task completed by the service provider as part of service delivery
• D. A software product provided to the consumer by the service provider

Correct answer: A

Explanation

Option A is correct because it defines an outcome as a result obtained by a stakeholder utilizing outputs. Options B, C, and D describe deliverables or tasks rather than the overall result achieved, making them less accurate in defining an outcome.