ITIL 4 Foundation — Question 48

Which guiding principle focuses on reducing costs and human errors?

Answer options

• A. Focus on value
• B. Collaborate and promote visibility
• C. Optimize and automate
• D. Think and work holistically

Correct answer: C

Explanation

The correct answer, 'Optimize and automate,' specifically targets the reduction of costs and human error through efficiency and automation. The other options, while important, do not directly address cost reduction and error minimization in the same way that optimizing processes does.