ITIL 4 Foundation — Question 46

Why should some service requests be fulfilled with no additional approvals?

Answer options

• A. To ensure that spending is properly accounted for
• B. To ensure that information security requirements are met
• C. To streamline the fulfilment workflow
• D. To set user expectations for fulfilment times

Correct answer: C

Explanation

The correct answer, C, emphasizes the importance of simplifying the fulfilment process, allowing for quicker service delivery. Options A and B focus on accountability and security, which are important but do not address the need for efficiency in service request processing. Option D relates to managing expectations but does not directly contribute to the workflow streamlining.