ITIL 4 Foundation — Question 336

Which is an activity of the 'incident management' practice?

Answer options

• A. Assessing and prioritizing improvement opportunities
• B. Performing service reviews with customers
• C. Providing good-quality updates when expected
• D. Automating service requests to the greatest degree possible

Correct answer: C

Explanation

Providing good-quality updates when expected is essential in incident management to keep stakeholders informed and manage expectations. The other options relate more to service improvement, customer reviews, and automation, which are not core activities of incident management.